FAQs: Authenticity

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How do I know the autographs you are selling were really signed by the celebrity and are authentic and original?

Do you offer a return policy?

Does Autograph Store buy autographs and memorabilia?

How can I get my personal memorabilia authenticated under the Autograph Store Authentication Program?


How do I know the autographs you are selling were really signed by the celebrity and are authentic and original?

Authenticity is the first priority when purchasing your hand signed collectibles. At Autographstore.com we take the guess work out of authenticity for you. We have a 3-step process in order to ensure your items are 100% guaranteed authentic and original.


1. ALL SIGNATURES ARE WITNESSED IN PERSON...


Autographstore.com employees a full time staff of In-Person collectors working exclusively for us. In case you aren't familiar with that term, what it means is that our collectors witnesses the signature being signed in person by the desired party, leaving no room for error. Our staff of collectors is comprised of people we have known, and collected with for years. It is a limited group, all with years of experience, along with spotless reputations. After all, observation is the ONLY WAY to truly guarantee authenticity. Weather it be Paris Hilton signing our 8 X 10 photos at Mr. Chows in Los Angeles, California, Tom Cruise signing our movie posters at the Late Show with David Letterman in New York City or Muhammad Ali signing our boxing gloves at The Delano Hotel in South Beach, Miami, Florida our collectors are there getting your collectibles signed in person. This is the only way we obtain out autographs we do NOT buy or trade autographs with anyone at anytime! Want proof of this...sure its no problem please simply click on the link above labeled scrapbook.


2. ALL ITEMS ARE HOLOGRAM CERTIFIED FOR AUTHENTICITY...


Once our items arrive from our in person collectors the items are than individually examined for quality and condition by an Autographstore.com representative. If the item meets Autographstore.com's standard of excellence the item than has the Autographstore.com Authenticated tamper-proof foil prismatic numbered hologram attached to the back of the item. A matching numbered hologram is than affixed to the Autographstore.com Certificate Of Authenticity. The authenticity hologram that appears on all Autographstore.com collectibles is made of the same material used to encode drivers’ licenses, passports and other important government documents. Hologram foil is costly, difficult to acquire and impossible to imitate. Thanks to this trademark innovation, no Autographstore.com collectible has ever been counterfeited.


3. ALL ITEMS COME WITH THE AUTOGRAPHSTORE.COM CERTIFICATE OF AUTHENTICITY...


An Autographstore.com Certificate Of Authenticity is assigned to every piece of our memorabilia and is accompanied by the unique numbered tamper-proof matching hologram to the one affixed to the item. This is a formal document that has been hand signed by our owner Anthony Nurse. The Certificate Of Authenticity states a description of what the item is and it unconditionally guarantees the authenticity of your collectible for life. The collectible is then sealed and stored within our main office and is not handled until it is delivered to a collectible enthusiast. The Autographstore.com Certificate Of Authenticity 100% guarantees the authenticity of the item as long as the tamper-proof hologram is intact. Any tampering or fragmenting of the hologram will invalidate the authenticity of the item. We offer a no questions asked full money back refund to any customer within 30 days of purchase.


Do you offer a return policy?

Yes. We offer an unconditional 30 day no questions asked money back return policy. If you are unhappy with your purchase just contact us by sending us an email to info@autographstore.com and letting us know that you will be returning the item. Please make sure to include the Autograph Store Certificate Of Authenticity and a copy of your invoice and send to: Autograph Store, 370 West Pleasantview Ave. #256, Hackensack, NJ 07601. Upon our receipt of the collectible we will issue you a full refund



Does Autograph Store buy autographs and memorabilia?

No. Autograph Store Auctions does not purchase memorabilia from the open market. Authenticity is paramount at Autograph Store and we have to witness every collectible being signed in person by the celebrity before we affix the Autograph Store prismatic authenticity hologram to the collectible.



How can I get my personal memorabilia authenticated under the Autograph Store Authentication Program?

Unfortunately, we do not authenticate past autographs that come from any other company or individual. Currently, our system only authenticates items that are directly witnessed by a designated Autograph Store staff member at the moment it is signed and witnessed in person by our staff only.